Apprentice: Data and Quality lead
Hybrid Role
The Data and quality Lead will report to the Customer Service Manager and be part of the wider Customer Experience & Quality team. This team plays a pivotal role in ensuring NCS provides the highest levels of quality and service to our customers.
The role is responsible for identifying and taking the lead on analysing data and quality checking programmes, which in-turn focus on continually improving our services. The Data and Quality Lead will be especially focused on reviewing and analysing data information, customer feedback reports across all service lines and on-programme QA and H&S visits. They will work with all ‘Heads of’, in the Trust and provide a clear understanding of the information and consistency in interpretation.
Key Responsibilities:
- Review, analyse and compile a series of weekly and monthly reports for all service lines identifying performance trends across the network for ‘Heads of’ and Senior Management.
- Acting as the centralised point of contact for all teams (within the Trust and the network) wanting to obtain and use formal customer feedback.
- Key stakeholder in the development and delivery of customer service, and cross-functional projects.