Main purposes of post: To deliver excellent customer service to visitors to the Corinium
Museum and provide a comprehensive tourist information service
to visitors to the Cirencester Visitor Information Centre
Main activities: - Welcome visitors to the Museum with a friendly, helpful and
positive manner.
- Handle payments efficiently and correctly account for all
income and complete paperwork as per Museum procedures.
- Assist in meeting income targets by actively selling and
admission, memberships, tickets and retail items and ensuring
information is recorded accurately.
- Deliver an excellent visitor information service by providing
information and selling tourism products to visitors.
- Act as the museum’s first point of contact, providing general
information to visitors by answering the telephone, sorting the
post and replying to emails where appropriate.
- Provide transport information, travel itineraries and sell coach
tickets.
- Keep the welcome desk and shop clean and tidy and restock
goods and literature as required.
- Carry out other duties as may be allocated from time to time by
the Director of the Museum or Visitor Operations Manager.
- Undertake training in NVQ Level 3 in Customer Service