Role Purpose
As a Leisure Team Member at Malvern Splash, you will play a key role in delivering a safe, welcoming, and enjoyable experience for all customers. You will support the day-to-day operation of the leisure centre across wet and dry side activities, providing excellent customer service while maintaining high standards of safety, cleanliness, and professionalism.
Key Responsibilities
- Provide a friendly, approachable, and professional service to all customers and visitors
- Welcome customers, respond to enquiries, and promote centre activities and memberships
- Handle customer feedback and resolve issues promptly and courteously
- Ensure the safety and wellbeing of customers at all times, following centre procedures and safety guidelines
- Supervise pool and leisure areas as required (subject to training and qualifications)
- Carry out regular checks of facilities and equipment, reporting any faults or hazards
- Assist with emergency procedures when required
- Maintain high standards of cleanliness and hygiene throughout the centre, including changing rooms, poolside, and public areas
- Set up and clear down activity areas and equipment as required
- Work effectively as part of a team to ensure smooth daily operations
- Support colleagues during busy periods and special events
- Complete basic administrative tasks, including bookings, cash handling, and use of booking systems
Skills & Experience
Essential:
Excellent communication and customer service skills
A positive, flexible, and proactive attitude
Ability to work as part of a team and independently when required
Willingness to work flexible hours, including weekends and bank holidays
Desirable:
Previous experience in a leisure, fitness, or customer service environment
National Pool Lifeguard Qualification (NPLQ) or willingness to work towards it
First Aid qualification
Cash handling and reception experience
Personal Attributes
Friendly, reliable, and enthusiastic
Strong awareness of health and safety
Calm and confident under pressure
Passion for promoting active and healthy lifestyles
What We Offer
Competitive hourly rate
Training and development opportunities, including nationally recognised qualifications
Free or discounted access to leisure facilities
Supportive and inclusive working environment