Team Member/Fitness Receptionist
Description Job Title: Team Member/Fitness Receptionist
Reports to: General Manager
Salary: £12.71 per hour
Purpose: This position is responsible for the oversight and supervision of the fitness facility at Kings Gym while on shift. Individuals in this role must be capable of solving on-the-job issues using effective critical thinking and decision-making skills. This person is responsible for providing a clean, safe, and welcoming environment for all members of the Kings Gym community. Additionally, the receptionist will deliver quality customer service by assisting members in achieving their long-term fitness goals. Duties and Responsibilities Including but not limited to:
Provide customer service by interacting with members
Assisting with queries
Selling merchandise
Upgrading memberships
Educating members on equipment use, and answering questions.
Actively supervise the gym floor by completing regular floor checks.
Maintain a clean and organised workspace behind the reception counter.
Act professionally and uphold Kings Gym policies, especially during conflict resolution with members or staff.
Perform opening and closing procedures for the fitness floor and cardio areas.
Attend mandatory meetings and team training sessions.
Actively market and promote current facilities and programs at the request of your manager.
Maintain a consistent standard of performance in all daily tasks.
Communicate clearly and concisely with members, emergency medical services, or police when necessary.
Adhere to all Kings Gym guidelines and comply with any reasonable requests from your line manager or the senior leadership team.
Ensure all members are following Kings Gym policies.
Understand and implement the KG Audit process
Key Performance Indicators (KPIs): Your KPIs will be agreed upon and communicated by your line manager
Working Hours Morning Shift: 5:15 AM – 11:00 AM
Working days are Monday through Sunday. A flexible approach to scheduling is required to ensure effective coverage of operations, which run seven days a week.
Benefits
Free Kings Gym membership Discounts on supplements and Kings Gym merchandise Excellent career development opportunities Mental health support via our partner, Carefirst