Business Area
Ref
19135
Department
Professional | Apprenticeships
Location
South Norwood Leisure Centre
Employment type
Full-time
Salary
£19,480.62 up to £28,887.22
Closing date
30/11/2025
Description

The apprentice will be a permanent member of the Leisure Centre Team carrying out job roles such as General Assistant, Recreation Assistant, Concierge, Swimming Teacher & Fitness Instructor. The job roles that you are rotated for will be dependent on which qualifications you have achieved as well as the needs of the Centre.

If you are interested in starting a career in the leisure industry as a lifeguard, fitness instructor or swimming teacher, this is a great opportunity to achieve qualifications and develop your skills while gaining real world experience.

 

Our people are from the communities we serve and help us make real changes in their local area.

 

Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Gold Award employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

 

While learning with GLL your role will include:

 

Customer Experience

      Understanding the services and products on offer to assist with customer questions and queries

      Supporting different types of customers with different needs

      Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints

      Support the centre to deliver swimming lessons where required (qualification dependant)

      Sharing knowledge with customers on the role exercise plays in health and wellbeing

      Conducting customers’ gym inductions and health screening where required (qualifications dependant)

      Planning and delivering exercise sessions to meet customers’ health and fitness goals

 

People Experience

      Supporting GLL’s visions and values

      Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager

      Ensure all training and qualification deadlines are met in agreement with your tutor and manger

      Achieve and maintain all necessary qualifications including ongoing CPD training

      Keep up-to-date with trends and developments in the leisure industry

 

Business Performance

      Having an understanding of GLL and its position in the Health & Fitness Industry

      Understanding the performance of the centre(s) that you are working in and the external and internal factors that can affect performance

 

Operations Performance and risk management

      Supporting the centre to open and close the building

      Supervising and lifeguarding customers in swimming pools

      Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football

      Cleaning and maintenance of different areas of the centre  

Personal Effectiveness and Development

 

Personal Effectiveness and Development

      Demonstrating and living GLL People with Purpose values

      Personally, demonstrates equality, inclusion and diversity in their behaviours and actions

      You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18months to complete as well as completing the following qualifications throughout the length of your apprenticeship:

o   National Pool Lifeguard Qualification (NPLQ)

o   STA Award in Teaching Swimming

o   STA Certificate in Teaching Swimming

o   Level 2 Gym Instructor

      Attend all monthly workshops and progress meetings as per your apprenticeship standard

      Fully participates and engages in GLL Management meetings, development programmes and ongoing assessment of performance

      Develops skills through shared learning and peer learning community.

      Discusses own performance, learning and development needs with their line manager, which is reflected in a live personal development plan.

      Keeps abreast of trends and developments within the leisure, health and fitness industry.

 

 

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

  • A Values driven organisation
  • Learning & development to support career development
  • Good Pension schemes
  • Discounted gym membership for you and your partner.
  • Industry leading rates of pay
  • Opportunity to join the GLL Society and have a say in how we are run plus associated social events
  • Exclusive discounts on our villas in Portugal
  • Exclusive discounts on our Ski chalets in Bulgaria
  • Health assurance
  • Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
  • Discounts across thousands of retailers (GLL Extras)
  • 25% off Red Letter Days
  • 25% off Buy A Gift
  • 20% off GLL spa experience treatments and associated products.
  • Ride to work scheme
  • Free eye tests and discounted glasses

 

Please note you will be required to complete a swim test consisting of the below as part of the interview process.

 

•             Jump/dive into deep water

•             Swim 50 metres in no more than 60 seconds

•             Swim 100 metres continuously on front and back in deep water and then tread water for 30 seconds

•             Surface dive to floor of pool (deepest part)

•             Climb out of a swimming pool unaided by ladders/steps and where pool design permits

 

We are an inclusive employer. We seek and welcome diversity in our teams.