This is an apprenticeship role leading to a level 3 qualification (A-level equivalent). The staff member will collaborate with experienced colleagues to gain in-depth understanding and experience of customer support within an academic library.
Working on the library floors, the Customer Support apprentice is a campus-based post that provides help, support and advice for library users; this role requires strong communication and conflict resolution abilities, confidence in enforcing library rules while maintaining a courteous attitude, good observation skills to identify potential study disruptions and a commitment to foster a productive academic study environment.
The post-holder will provide a welcoming and efficient service to students and visitors,
creating a positive impression of Stockwell Street Library. They will effectively and
proactively manage challenging behaviours and situations, in a calm and professional
manner, ensuring the library environment is conducive to study and learning.
The Stockwell Street Library at the University of Greenwich is a place where students and academics with no limits on where you come from and no limits on what you can do, it's a quiet place to study and interact with other students. We are looking for people who can help us achieve our Strategic Plan, through the values we expect for our whole university community, of being Inclusive, Collaborative and Impactful. The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission. We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion. We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.
This role is 27 hours per week, including one dedicated study day of 7 hours. Actual working days / times to be agreed as per the needs of the service.